New Manager.

After our New Manager training you can... - Set clear goals - Hold different types of conversations, such as: conflict management, difficult conversations, dismissals, feedback, performance reviews, salary reviews, motivational and coaching conversations - Lead based on four agile skills and support change - Use tools to increase participation, ownership and engagement in your team - Use tools to step into the leadership role with an understanding of pitfalls such as the popularity and performance traps, and the shift from being one of the team to leading the team - Coach and support others towards problem solving and development Training content What is leadership? What are the leader's tasks, responsibilities and authority? Leading former colleagues Understanding the wider world: the industry, competitors, trends, opportunities and risks Problem solving: handling dilemmas Stakeholder management: contact with the surroundings, from customers to colleagues in different parts of the organisation Personal leadership: relationships, security and development Leading employees towards goals The importance of clear goals What should you consider when setting goals? How do you make sure the goals are achieved? To whom and how can you delegate? How do you keep control while handing over responsibility? Motivation theory and research Communication & feedback What should you consider when giving corrective feedback? What should you consider when receiving criticism? Positive feedback Conditions for feedback to have the right effect Evaluate your feedback The art of listening and acknowledging How do you use questions to create clarity, ownership and insight? Conflicts and conversations about difficult things What effects does a conflict-filled situation have on those involved? Causes, effects and reactions in problems and conflicts How our attitude affects our ability to handle conflicts and problems What positive aspects does a conflict bring? Conversation models Problem-solving model What should the conflict management process look like? Group development and teams What happens when people come together in a group? Models and theories for optimising group effectiveness and a good climate: IMGD, collective ability, psychological safety Tools for creating participation in a group and getting everyone on board The manager's year Budgeting Balanced scorecard Forecasts Goals Preparation and supporting material for salary reviews and performance reviews Purpose and goals of the conversations Assessment criteria Conversation structure and content Documentation, follow-up work Follow-up Difficult situations, and how to handle them Pay, fairness and motivation