Course catalog / Leadership / Working in Service
Leadership

Working in Service.

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IRIS - Iris logotyp
IRIS - Iris
Verified provider of education

The course Working in Service at Iris builds your knowledge of working in a service profession. Through a combination of lectures and workplace practice you gain both a theoretical foundation and practical experience. You develop your ability to meet customers professionally and contribute to good service quality. The course prepares you for work in professions built on service and customer contact.

Format: Hybrid
Location: Sverige
Language: Swedish
Level: Beginner
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About the course.

This is to certify that the recipient has completed the course "Working in Service" at Iris Hadar AB. The main purpose of the course has been to build the participant's knowledge of working in a service profession, through both lectures and workplace practice.

What you will learn

What you learn.

  • You have greater knowledge of what working in a service profession involves.
  • You can deliver professional service and meet customers well.
  • You have put theory into practice through workplace training.
  • You can act with a service mindset towards customers and colleagues.
Curriculum

How the course is built.

  1. Introduction to the service profession

    Lectures on what working in service involves and what it demands.

  2. Customer contact and service quality

    Meeting customers professionally and delivering good service.

  3. Workplace practice (APL)

    Practice at a workplace where the knowledge is applied in real service situations.

Target audience

Who is this for?

For you who want to work in a service profession and want to build your skills in service and customer contact through both lectures and practice.

What "verified" means here

Verified credential.

When you complete the course, IRIS - Iris issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.

100% Verifiable certificates Secured on blockchain
Example certificate for Working in Service from IRIS - Iris

Sample Credential with placeholder data. Each credential is issued with the recipient’s details and is verifiable with the provider.