Course catalog / IT & Tech / ITIL Collaborate, Assure and Improve
IT & Tech

ITIL Collaborate, Assure and Improve.

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Informator Utbildning
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This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. The objective is to provide individuals with the practical skills necessary to create a ’learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering con

Format: Hybrid
Language: Swedish, English
Level: Intermediate
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About the course.

This course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. The objective is to provide individuals with the practical skills necessary to create a ’learning and improving’ IT organization, with a strong and effective strategic direction and also to provide practitioners with a practical and strategic method for planning and delivering con

What you will learn

What you learn.

  • Förklara syfte, begrepp och centrala arbetssätt inom de fem ITIL-practices
  • Förstå hur övervakning, support och ärendehantering kopplas till verksamhetsmål
  • Integrera arbetssätt i organisationens värdeflöden
  • Identifiera beroenden och samverkan mellan olika practices
  • Använda mätetal och framgångsfaktorer för att förbättra kvalitet och effektivitet
  • Bedöma och utveckla mognadsgrad i organisationens arbetssätt
Target audience

Who is this for?

Service Desk- och supportfunktioner; Incident- och problemansvariga; IT Operations och driftansvariga; Konsulter och specialister inom IT-leverans

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