Course catalog / IT & Tech / ITIL Monitor, Support and Fulfill
IT & Tech

ITIL Monitor, Support and Fulfill.

By
Informator Utbildning logotyp
Informator Utbildning
Verified provider of education

This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. It covers the ’core’ service management activities and expands the current scope of ITIL to cover the ’creation’ of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improveme

Format: Hybrid
Language: Swedish, English
Level: Intermediate
Request info

Want to know more before you sign up?

Send a short question and we will forward it directly to the provider.

About the course.

This course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. It covers the ’core’ service management activities and expands the current scope of ITIL to cover the ’creation’ of services and focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. It also covers service performance and will give practitioners an understanding of service quality and improveme

What you will learn

What you learn.

  • Förklara centrala begrepp, principer och utmaningar inom de fem ITIL-practices som ingår
  • Förstå hur arbetet kopplas till verksamhetsmål och värdeskapande
  • Integrera arbetssätt i organisationens värdeflöden
  • Se samband och beroenden mellan olika practices
  • Använda mätetal och framgångsfaktorer för att förbättra prestation och kvalitet
Target audience

Who is this for?

Service Desk och supportfunktioner; Incident- och problemansvariga; IT Service Managers; Konsulter och andra som arbetar med leverans och drift av IT-tjänster

What "verified" means here

Verified credential.

When you complete the course, Informator Utbildning issues your certificate. Your name, the course content and the issue date are encrypted and secured on blockchain, so it cannot be changed, and anyone can check that it is genuine.

100% Verifiable certificates Secured on blockchain