Twelve weeks to stop guessing what your users need - and start knowing. This is a hands-on, part-time online course in UX and digital product design, built around a research-first process and a real team project. You’ll learn to uncover what people actually need, turn messy research into decisions you can defend, prototype and test in Figma, and use AI where it actually helps. You’ll finish with a portfolio case study, the vocabulary to explain your thinking to anyone in the business, and considerably more confidence than you started with.
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Twelve weeks to stop guessing what your users need - and start knowing. This is a hands-on, part-time online course in UX and digital product design, built around a research-first process and a real team project. You’ll learn to uncover what people actually need, turn messy research into decisions you can defend, prototype and test in Figma, and use AI where it actually helps. You’ll finish with a portfolio case study, the vocabulary to explain your thinking to anyone in the business, and considerably more confidence than you started with.
Most design problems are human problems first. And most digital products fail not because the interface was ugly, but because nobody stopped to understand the person on the other side of it. Over twelve weeks you’ll work through the full UX process - from research and synthesis through to tested, interactive prototypes - on a real design brief with a real team. You’ll interview actual strangers, not imaginary users. You’ll run usability tests. You’ll present your work and have it questioned, and learn how to hold your reasoning under pressure from people who don’t design for a living. The emphasis here is on research and judgement, not tools. Anyone can learn Figma from YouTube. What’s much harder to pick up alone is the curiosity to ask better questions, the critical thinking to know when your data is telling you something and when it isn’t, and the discipline to stay in scope when everyone in the room wants to jump to a solution. That’s what this course is built around. You’ll use FigJam, Figma and AI tools throughout the course, including Perplexity, ChatGPT, Claude, Google AI Studio, NotebookLM (to name a few) - with a clear-eyed view of where each one helps and where it doesn’t. All tools used have free plans that cover the course. Whether you’re a designer wanting to formalise how you work, a product manager or entrepreneur who keeps making product decisions on instinct, or someone who’s been doing UX for years without the language to prove it - this course gives you a process you can trust and defend.
Start your journey with essential mindsets and hands-on with the design process. Conduct real research on each other to discover pain points and turn what you find into prioritised and actionable insights.
Take your insights through ideation, a lo-fi prototype and a real test - yes, a full design cycle in two weeks! You'll also vibecode a solution for a genuine daily frustration and learn how to give and take design critique.
Choose your design brief, align as a team using tools professional design teams actually use - team alignment maps, contracts, RACI - and start your discovery research, using AI for desk research without outsourcing your judgement to it.
Go beyond the interview: surveys, diary studies and contextual inquiry, and how to choose between them. You'll map your project's stakeholders, and use AI to speed up synthesis without letting it think for you.
Most design work doesn't fail in Figma - it fails in the room where non-designers don’t trust you enough. An industry product leader will cover how to map stakeholders and bring people in early enough to shape the work, not block it.
The hardest part of research isn't collecting data - it's deciding what it means. Affinity mapping, personas and journey maps, and how to turn transcripts into insights people will act on. You'll analyse by hand first, then use AI to challenge what you found.
Move from insight to intent: write context scenarios, map user flows, develop a value proposition, and sketch solutions that follow from your research. You'll test your product's core message on real people before designing a single screen.
Strengthen your design foundations: mental models, affordances, visual hierarchy, information architecture and usability heuristics. This week also covers accessibility, since around one in five people you design for has some form of disability.
Bring your solution to life with advanced Figma prototyping - building something interactive enough that a real user can move through it unaided, because a prototype nobody can navigate tells you nothing.
You'll craft the story arc for your case study and refine your insights and design work. Past participants consistently say this week is when everything finally clicks into place.
Present your UX case study to peers and instructors - the full arc from research through to tested solution - and defend your reasoning. You'll leave with feedback to sharpen it for your portfolio, and a reflection on how far you've come.
An open final session shaped around your cohort's needs: UX career paths, portfolio structure, interview prep and an honest look at the state of the market - including how to assess a company's design maturity before you accept a role. Industry experts join for a Q&A.
This course is designed for people who are already making things and want to understand why their users behave the way they do. You might be: A junior to mid-level designer looking to deepen your UX expertise A product manager, marketer or entrepreneur who keeps making product decisions on instinct and wants a process instead A self-taught designer who wants structured methods you can name and defend An aspiring UX designer preparing for your first role Someone who's been doing UX for years without formal training, and wants to validate what you know This is practical and hands-on from week one: weekly video lessons, a two-hour live workshop every Wednesday, a team project from week three, and structured peer critique. Around 10-15 hours a week, designed to fit around a job. You'll work in Figma and FigJam alongside AI tools including Google AI Studio, Perplexity, ChatGPT, Claude and NotebookLM - all on free plans.
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UX and Digital Product Design
Berghs School of Communication
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